Chad, I would love nothing more than to call and speak with someone. Each time I have called tech support there have been long wait times, and I have waited to only get someone who wasn't familiar with my issues. I would then be transferred to someone who seemed knowledgable and would ask that I run a test and return with the results. I did, both over the phone to only get this techs voice mail, and by email to not have it answered in over 48hrs....... That being said...... It was nice to chat with the Engineer? yesterday along with you and the other manager. I am currently running the test I was asked. I will report back..... To all... In defense of TM they are trying to help as much as possible even sending a tech out soon.