I'm a long time user of my TM 4x4 growth series table, I was one of the first 4 to buy one. I have installed TM4 on my shop PC which controls the TM table. I have TM CAD which I use for all the nesting and tool paths. I recently underwent a ransomware attack where I lost thousands of files...of which I am currently rebuilding from. I was trying to reinstall my TM CAD software, however with the dongle plugged in, the software won't install. I am wondering if the ransomware attack did something to the dongle??? I checked and there is no files on it, so I suspect it did? I have sent three emails to TM for support, one is for the install files, which they sent me a link that day to. I tried to install and then discovered this dongle issue, sent an email to TM and haven't heard anything from them in 11 days, to which I sent a follow up email 2 days ago, no response... 1. Any of you still using TM CAD with the orange dongle? Is there anything on it when you take a look in Windows explorer? 2. I don't normally need TM tech support, last time I needed them was probably 6-7 years ago...is this level of customer service normal now? I hope not!